Version in force as of 21 October 2026. These terms and conditions apply to any order placed on www.sillage-skis.com. This English translation is provided for information only; in the event of any discrepancy, the French version shall prevail.
La Fabrique du Ski, a SAS (simplified joint-stock company) with share capital of €80,000, SIREN 802 745 422, intra-Community VAT number FR12802745422, registered office at 135 avenue Jean-Séraphin Achard Picard, 38250 Villard-de-Lans, France. Telephone: +33 4 76 26 41 89. Email: hello@sillage-skis.com. Chairman and publication director: Christian Alary.
La Fabrique du Ski markets its skis and accessories under the brand Sillage. In these terms and conditions, “we”, “the seller” or “Sillage” refer to the company La Fabrique du Ski.
These general terms and conditions of sale (the “Terms”) govern the sale of skis, bindings, accessories, gift cards and associated services (mounting, personalisation) concluded between La Fabrique du Ski and any customer acting as a consumer or as a professional, via the website www.sillage-skis.com. Placing an order implies full and unreserved acceptance of the Terms in force on the date of the order, which the customer acknowledges having read before confirming their basket. We reserve the right to amend them at any time; the applicable version is the one online at the time of the order.
Sillage skis are designed and handmade in our workshop in Villard-de-Lans (Vercors). Each pair is made to order; they are not stock items. The essential characteristics (dimensions, weight, construction, available sizes, binding and personalisation options) are set out on each product page. Photographs and renderings depict the products as faithfully as possible but are not contractually binding: slight variations in colour or finish are inherent in handcrafted manufacturing.
Our manufacturing complies with an internal production charter that defines product conformity; certain minor cosmetic imperfections (micro press marks, slight variations in screen printing) are considered compliant. This charter is available on request from hello@sillage-skis.com.
Binding mounting and adjustment are offered only for the binding models sold on the website. They are carried out on the basis of the information provided by the customer when ordering (height, weight, age, ability level, boot sole length); the accuracy of this information is the customer’s responsibility.
Prices are stated in euros, inclusive of all taxes (French VAT at the applicable rate), excluding delivery charges. The applicable delivery charges are shown before the order is confirmed and summarised in the confirmation. For deliveries outside the European Union, customs duties, import taxes and any charges of the destination country are payable by the customer. We reserve the right to change our prices at any time; the price invoiced is the one displayed when the order is confirmed.
Orders are placed online: choice of model, size and options (bindings, mounting, personalisation), adding to the basket, entering contact details, choice of delivery and payment method, then confirmation after accepting the Terms. A confirmation email summarising the order is sent to the address provided; the sale is concluded upon this confirmation, subject to actual receipt of payment.
We reserve the right to refuse or cancel any order in the event of a prior payment dispute, suspected fraud, an obvious pricing error or the unavailability of a component (in which case the customer is refunded in full). The products sold are intended for the customer’s personal use; any resale is excluded without our consent.
The shop’s computer records constitute proof of the order, its content and its date.
Payment is due when the order is placed. Accepted methods: bank card (Visa, Mastercard, American Express, Apple Pay, Google Pay and Klarna instalment payments subject to eligibility) via the secure Stripe platform — your bank details never pass through our servers; bank transfer (the order goes into production upon receipt of funds); cheque payable to La Fabrique du Ski; Le Pot Commun money pot. If the payment centre refuses the payment, the order is cancelled and the customer is notified by email.
As our skis are made to order, the indicative manufacturing time is three weeksincluding personalisation, before handover to the carrier. Accessories in stock are dispatched within 72 working hours. DPD delivery then takes 2 to 5 working days in France and Europe. Unless otherwise agreed in writing, delivery takes place no later than 30 days after the order, in accordance with Article L216-1 of the French Consumer Code; failing this, the customer may, after giving us formal notice to perform within a reasonable time, terminate the order and obtain a refund.
Delivery methods: free collection from the workshop in Villard-de-Lans by appointment; free DPD delivery in mainland France; DPD delivery in Europe from €40 to €70 depending on the zone; rest of the world €90, with import duties and taxes payable in addition by the customer. Details are given on the page Delivery, returns and warranty.
Delivery is deemed to have taken place when the parcel is handed over to the customer or to a third party designated by them. The risk of loss or damage passes to the consumer at that moment. On receipt, check the condition of the parcel in the presence of the delivery driver; any damage or missing items must be reported to the carrier by means of written reservations and notified to us within 48 hours at hello@sillage-skis.com with photos, so that we can open a claim.
In accordance with Articles L221-18 et seq. of the French Consumer Code, the consumer has a period of fourteen (14) days from receipt of the products to exercise their right of withdrawal, without having to give reasons for their decision. To exercise it, simply send us an unambiguous statement (letter or email to hello@sillage-skis.com), for example using the form set out in Article 16, then return the products to us within 14 days, new, unused, in their original packaging with all accessories, to the following address: La Fabrique du Ski – Sillage, 135 avenue Jean-Séraphin Achard Picard, 38250 Villard-de-Lans, France. Return costs are borne by the customer.
We will refund all sums paid, including the initial delivery charges, no later than 14 days after being informed of the withdrawal, using the same means of payment as for the order; the refund may be withheld until the goods have been received back or proof of their dispatch has been provided. The customer may be held liable for any diminished value resulting from handling other than what is necessary to establish the nature and proper functioning of the product (skis used on snow, bindings mounted by a third party…).
Exceptions (Article L221-28 of the French Consumer Code): the right of withdrawal cannot be exercised for goods made to the consumer’s specifications or clearly personalised, in particular: personalised skis (colour, text, graphics, base), skis whose bindings have been mounted and adjusted to the customer’s measurements, and gift cards that have already been used.
9.1 Bespoke graphics. Bespoke graphics are produced on quotation, from artwork supplied by the customer. They are available on all models except the carbon touring skis (Relief 62 and Relief 90). Creation of the artwork by La Fabrique du Ski is a special project, subject to a separate quotation. Quotations are valid for thirty (30) days.
9.2 Rights in the artwork. The customer warrants that they hold the rights (copyright, trade mark rights, image rights) to the material they supply, or have the necessary written permissions. The customer shall indemnify La Fabrique du Ski against any claim or action by a third party in this respect.
9.3 Refusal of artwork. La Fabrique du Ski may refuse any artwork that infringes the rights of a third party, is hateful, discriminatory, violent or sexual in nature, is unlawful, or imitates another ski brand. The customer is given the reasons for any refusal.
9.4 Proof approval. Production only begins once the customer has approved the proof in writing, by e-mail. One round of corrections is included; further rounds may be subject to an additional quotation. The approved proof is binding: text, spelling, placement and colours that match the approved proof cannot give rise to a claim. The manufacturing time, approximately three weeks, runs from this approval.
9.5 Finish. The graphics are bonded into the ski during pressing. Slight colour variations between the screen or proof and the finished product, as well as slight positioning deviations inherent in the process, are considered compliant.
9.6 Price and payment. The price is that of the accepted quotation. It is payable in full on delivery or on collection at the workshop. As personalised skis are made specifically for the customer and are excluded from the right of withdrawal (Article 8), the price remains due once the proof has been approved, including if the skis are not collected.
9.7 Showcasing. La Fabrique du Ski may, at its discretion, showcase the skis produced (photos, visuals) on its website and social media, unless the customer objects in writing.
Statutory warranty of conformity (Articles L217-3 to L217-20 of the French Consumer Code): we are liable for any lack of conformity existing at the time of delivery and appearing within two years; the customer may choose between repair and replacement, subject to the cost conditions laid down by law, and failing that obtain a price reduction or rescission of the sale. The customer is exempt from proving the existence of the defect for 24 months. The statutory warranty applies independently of any commercial warranty.
Warranty against latent defects (Articles 1641 to 1649 of the French Civil Code): the customer may request rescission of the sale or a price reduction in the event of a latent defect rendering the product unfit for its intended use, within two years of discovering the defect.
Sillage commercial warranty: in addition to the statutory warranties, we guarantee our skis for two years from delivery against any manufacturing or material defect (delamination, sidewall separation, bonding defect). Excluded are normal wear and tear, scratches and impacts to the base or edges, knocks and falls, any binding mounting or adjustment carried out outside our workshop and any modification of the ski. For any claim, write to us with photos and the invoice: each case is examined by the workshop. Details are given on the page Delivery, returns and warranty.
Gift cards are valid for one year from their date of purchase, may be used in one or more instalments on the website or at the workshop, are not refundable in cash and are not reloadable. If the order amount is lower than the value of the card, the balance remains usable for the period of validity.
After an order, we may invite you once, by email, to give your opinion on the products purchased. Publication is optional; published reviews may be displayed on the website and removed at your request.
Skiing involves risks. Our products must be used in accordance with their intended purpose and with safety rules; bindings must be adjusted by a professional according to the skier. We cannot be held liable for damage resulting from improper use, lack of maintenance or modification of the product. Nor can we be held liable for non-performance due to force majeure within the meaning of Article 1218 of the French Civil Code. Nothing in these terms limits the rights granted to consumers by law.
The data collected when ordering is necessary for processing the order, delivery, invoicing and warranty follow-up. Its processing is described in our Privacy policy.
These Terms are governed by French law. In the event of a problem, please contact our customer service first (+33 4 76 26 41 89, hello@sillage-skis.com): we always seek an amicable solution. In accordance with Articles L611-1 et seq. of the French Consumer Code, the consumer may then refer the matter free of charge to a consumer mediator; the contact details of the mediator to which La Fabrique du Ski is subject are available on request and will be published on this page once appointed. The consumer may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr. Failing agreement, the French courts shall have jurisdiction; for business customers, the Commercial Court of Grenoble shall have sole jurisdiction.
To be completed and returned only if you wish to withdraw from the contract.
For the attention of La Fabrique du Ski – Sillage, 135 avenue Jean-Séraphin Achard Picard, 38250 Villard-de-Lans, hello@sillage-skis.com:
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on / received on: ………………
Name of consumer: ………………
Address of consumer: ………………
Signature (only if this form is notified on paper): ………………
Date: ………………