{"id":15202,"date":"2018-11-21T22:35:45","date_gmt":"2018-11-21T21:35:45","guid":{"rendered":"https:\/\/www.fabriqueduski.com\/?page_id=15202"},"modified":"2026-11-02T23:26:34","modified_gmt":"2026-11-02T22:26:34","slug":"politique-de-confidentialite","status":"publish","type":"page","link":"https:\/\/www.sillage-skis.com\/en\/politique-de-confidentialite\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"15202\" class=\"elementor elementor-15202\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-34bc1f2 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"34bc1f2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2b22294\" data-id=\"2b22294\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-486ad3d elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"486ad3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b66534f elementor-widget elementor-widget-image\" data-id=\"b66534f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"90\" height=\"41\" src=\"https:\/\/www.sillage-skis.com\/wp-content\/uploads\/2018\/09\/Icone-logo-LaFabriqueDuski.png\" class=\"attachment-full size-full wp-image-13137\" alt=\"\" srcset=\"https:\/\/www.sillage-skis.com\/wp-content\/uploads\/2018\/09\/Icone-logo-LaFabriqueDuski.png 90w, https:\/\/www.sillage-skis.com\/wp-content\/uploads\/2018\/09\/elementor\/thumbs\/Icone-logo-LaFabriqueDuski-qvy3tyqwxojokl3sifldb4ds94kbovez4uld0yv68a.png 72w\" sizes=\"(max-width: 90px) 100vw, 90px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fed97ea elementor-widget elementor-widget-heading\" data-id=\"fed97ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ae0718 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9ae0718\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c8fb78d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c8fb78d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-60c12752\" data-id=\"60c12752\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d407db elementor-widget elementor-widget-text-editor\" data-id=\"3d407db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Last updated: 27 October 2026<\/em><\/p>\n<h2>Who is responsible for your data?<\/h2>\n<p>The data controller is the company <strong>La Fabrique du Ski<\/strong> (Sillage brand), SAS with share capital of \u20ac80,000, SIREN 802 745 422, 135 avenue Jean-S\u00e9raphin Achard Picard, 38250 Villard-de-Lans, France \u2014 <a href=\"mailto:hello@sillage-skis.com\">hello@sillage-skis.com<\/a>, +33 4 76 26 41 89. This policy describes the data we collect on www.sillage-skis.com, what we do with it and your rights, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (loi Informatique et Libert\u00e9s).<\/p>\n<h2>What data, and for what purpose?<\/h2>\n<h3>Order<\/h3>\n<ul><li><strong>Data:<\/strong> Identity, billing and delivery addresses, email, telephone, order details, binding mounting information (height, weight, age, ability level, boot length), purchase history<\/li><li><strong>Purpose:<\/strong> Order processing, manufacturing, delivery, invoicing, warranty, customer service<\/li><li><strong>Legal basis:<\/strong> Performance of the contract; legal obligations (accounting)<\/li><li><strong>Retention period:<\/strong> Duration of the business relationship, then 5 years; invoices kept for 10 years<\/li><\/ul>\n<h3>Payment<\/h3>\n<ul><li><strong>Data:<\/strong> Transaction data (amount, method, Stripe identifier). The card number is processed exclusively by Stripe and is never stored by us<\/li><li><strong>Purpose:<\/strong> Payment collection, fraud prevention<\/li><li><strong>Legal basis:<\/strong> Performance of the contract<\/li><li><strong>Retention period:<\/strong> 13 months (proof of payment), then accounting archiving<\/li><\/ul>\n<h3>Customer account<\/h3>\n<ul><li><strong>Data:<\/strong> Login details, contact details, orders<\/li><li><strong>Purpose:<\/strong> Order tracking, account management<\/li><li><strong>Legal basis:<\/strong> Performance of the contract<\/li><li><strong>Retention period:<\/strong> 3 years after the last activity<\/li><\/ul>\n<h3>Contact form \/ request for advice<\/h3>\n<ul><li><strong>Data:<\/strong> Name, email, telephone, message<\/li><li><strong>Purpose:<\/strong> Responding to your request<\/li><li><strong>Legal basis:<\/strong> Legitimate interest<\/li><li><strong>Retention period:<\/strong> 60 days after processing (3 years if the request leads to a quotation)<\/li><\/ul>\n<h3>Newsletter<\/h3>\n<ul><li><strong>Data:<\/strong> Email<\/li><li><strong>Purpose:<\/strong> Sending Sillage news and offers<\/li><li><strong>Legal basis:<\/strong> Consent (unsubscribe at any time via the link in each email)<\/li><li><strong>Retention period:<\/strong> Until unsubscription, then 3 years<\/li><\/ul>\n<h3>Product reviews<\/h3>\n<ul><li><strong>Data:<\/strong> Name or pseudonym, email, review content<\/li><li><strong>Purpose:<\/strong> Publication of customer reviews after purchase<\/li><li><strong>Legal basis:<\/strong> Legitimate interest (single request) and consent (publication)<\/li><li><strong>Retention period:<\/strong> For as long as the review is published; deletion on request<\/li><\/ul>\n<h3>Virtual adviser (Anouk)<\/h3>\n<p>Anouk is a virtual adviser based on an artificial intelligence model (Claude, developed by Anthropic). She helps you choose your skis and answers your questions about our products. Using her is optional and her answers are for guidance only: for any purchase decision, our workshop is here to help.<\/p>\n<ul><li><strong>Data:<\/strong> Messages typed in the chat window and the adviser's replies, with the page visited; if you have accepted preference cookies, the list of pages viewed during your current visit and the time spent on each (excluding basket, checkout and account); IP address, in encrypted form, to limit the number of messages per day; if you ask Anouk to pass your question on to the workshop: your first name, your e-mail address and\/or your phone number, and when you would like to be called back<\/li><li><strong>Purpose:<\/strong> Generating the adviser's replies and tailoring them to the models you are interested in; preventing misuse; reviewing conversations to improve her answers; at your request, passing your question on to the workshop so that it can reply to you or call you back<\/li><li><strong>Legal basis:<\/strong> Legitimate interest (giving you the advice you ask for); consent (preference cookies) for the list of pages viewed; your request, for passing your question on to the workshop<\/li><li><strong>Retention period:<\/strong> Conversations stored on our site, without IP address and with e-mail addresses and phone numbers masked: 3 months; encrypted IP address: 24 hours; at Anthropic: 30 days at most; list of pages viewed: kept in your browser until you close the tab, sent only with a message to the adviser and never stored on our site; question passed on to the workshop (e-mail with your contact details, a summary and the conversation): 60 days after it has been dealt with, 3 years if it leads to a quote<\/li><\/ul>\n<p><strong>Conversation kept on your device:<\/strong> if you tick the \"Keep this conversation\" box, it is saved in your browser (local storage) with your consent, for 30 days after your last message, then deleted on your next visit. It stays on your device: we have no access to it unless you resume the discussion. If you do, your recent messages are sent again to our site and to our provider Anthropic to generate replies. You can delete it at any time by unticking the box or clicking \"New conversation\". On a shared device, do not tick this box: other users could read the conversation.<\/p>\n<p>Your messages are sent to Anthropic, which acts on our behalf as a processor and does not use them to train its models. Anouk only asks for your contact details if you agree that she passes your question on to the workshop: they are then sent by e-mail to our workshop, with a summary of your request and the conversation. Please do not enter any sensitive information.<\/p>\n<h3>Navigation<\/h3>\n<ul><li><strong>Data:<\/strong> IP address, pages visited, device, cookies<\/li><li><strong>Purpose:<\/strong> Website operation, security, audience measurement<\/li><li><strong>Legal basis:<\/strong> Legitimate interest (operation, security); consent (audience measurement, social networks)<\/li><li><strong>Retention period:<\/strong> Logs: 12 months; cookies: see the Cookie policy<\/li><\/ul>\n<p>Data marked with an asterisk in our forms is required; without it, we cannot process the order or the request.<\/p>\n<h2>Who receives your data?<\/h2>\n<p>Your data is processed by our teams and by service providers acting on our instructions, solely for the purposes above: <strong>OVHcloud<\/strong> (website hosting, France), <strong>IONOS<\/strong> (email), <strong>Stripe<\/strong> (card payment), <strong>Le Pot Commun<\/strong> (money pot payment), <strong>DPD<\/strong> (delivery), <strong>Mailchimp<\/strong> (newsletter), <strong>Google<\/strong> (Google Tag Manager, Google Analytics, reCAPTCHA, Google Maps), <strong>Meta<\/strong> and <strong>Instagram<\/strong> (display of our posts), <strong>Klarna<\/strong> (instalment payments, if you choose them), <strong>Anthropic<\/strong> (virtual adviser Anouk, if you use her). We never sell or rent your data. It may be disclosed to the authorities where required by law.<\/p>\n<p>Some of these providers (Stripe, Mailchimp, Google, Meta, Anthropic) are based in the United States; transfers are governed by the European Commission's standard contractual clauses or by the EU\u2013US Data Privacy Framework.<\/p>\n<h2>Security<\/h2>\n<p>The website is served over HTTPS. Access to the administration area is protected (authentication, web application firewall, logging of login attempts, limiting of login attempts). Card payments are processed by Stripe, which is PCI-DSS certified; we never have access to your card number.<\/p>\n<h2>Your rights<\/h2>\n<p>You have the right to access, rectify, erase, restrict, object to and port your data, as well as the right to withdraw your consent at any time and to set out instructions regarding what happens to your data after your death. To exercise these rights, write to <a href=\"mailto:hello@sillage-skis.com\">hello@sillage-skis.com<\/a> or to La Fabrique du Ski, 135 avenue Jean-S\u00e9raphin Achard Picard, 38250 Villard-de-Lans; we will respond within one month (proof of identity may be requested if there is any doubt). You may also lodge a complaint with the CNIL (<a href=\"https:\/\/www.cnil.fr\" target=\"_blank\" rel=\"noopener\">www.cnil.fr<\/a>, 3 place de Fontenoy, 75007 Paris).<\/p>\n<h2>Cookies<\/h2>\n<p>The use of cookies and trackers is described in our <a href=\"\/en\/politique-d-utilisation-des-cookies\/\">Cookie policy<\/a>. You can change your choices at any time via the \u201cManage consent\u201d link at the bottom of the page.<\/p>\n<h2>Minors<\/h2>\n<p>The website is intended for adults. Orders for skiers who are minors are placed by their legal representative.<\/p>\n<h2>Changes<\/h2>\n<p>This policy may be updated to reflect changes to the website or to the regulations; the date of the last update appears at the top of the page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Derni\u00e8re mise \u00e0 jour : 27 octobre 2026 Qui est responsable de vos donn\u00e9es ? Le responsable du traitement est la soci\u00e9t\u00e9 La Fabrique du Ski (marque Sillage), SAS au capital de 80 000 \u20ac, SIREN 802 745 422, 135 avenue Jean-S\u00e9raphin Achard Picard, 38250 Villard-de-Lans, France \u2014 hello@sillage-skis.com, 04 76 26 41 89. Cette [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15202","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de confidentialit\u00e9 - Sillage<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de confidentialit\u00e9 - Sillage\" \/>\n<meta property=\"og:description\" content=\"Derni\u00e8re mise \u00e0 jour : 27 octobre 2026 Qui est responsable de vos donn\u00e9es ? 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